We're Here to Help

Please include: your property name, the specific Fari product affected (AI, Lens, or Analytics), detailed description of the issue, steps you've already tried, error messages (if any), and the time the issue started. Screenshots or screen recordings are also very helpful for our technical team.

Response times vary by issue severity: Critical outages (< 2 hours), High priority bugs (< 24 hours), General questions (< 24 hours), Feature requests and enhancements (1-3 business days). Enterprise customers receive priority handling with faster response times.

Absolutely! We offer both scheduled group training sessions and one-on-one training calls. Contact our support team to arrange training for new staff members, refresher sessions, or deep-dive training on specific features. Training can be conducted virtually or on-site depending on your needs.

Use our support form above and clearly indicate whether you're reporting a bug or requesting a feature. For bugs, include steps to reproduce the issue. For feature requests, describe the business need and how it would improve your operations. All requests are reviewed by our product team.

First, try the password reset option on the login page. If that doesn't work or you don't receive the reset email, contact support immediately with your registered email address and property name. We can verify your identity and restore access quickly.