We're Here to Help

Get the support you need to make the most of Fari's hotel automation platform.

From implementation to ongoing optimization, our team of hospitality experts is ready to assist you.

Multiple Ways to Connect

Choose Your Preferred Support Channel

Phone Support

Direct line to our experts

US: +1 (609) 500-4560

APAC: +86 (198) 7437-0797

Available 24/7

Email Support

Detailed written assistance

vincent@getfari.com

Response within 24 hours

Priority Support

Enterprise-grade assistance

Dedicated support specialists with guaranteed response times for enterprise customers.

Priority response guaranteed

Send Us a Message

Fill out the form below and our team will respond as quickly as possible.

Fari AI
Fari Lens
Fari Connect

What to Expect

Quick Response

We typically respond within a few hours during business hours.

Global Coverage

Support available across all time zones for our global customers.

Expert Guidance

Get help from hospitality technology specialists who understand your needs.

Need Help Now?

Check out our knowledge base for instant answers to common questions.

Support Resources

Everything You Need to Succeed

Documentation

Comprehensive guides, API documentation, and best practices to help you get the most out of Fari.

Training Resources

Video tutorials, webinars, and step-by-step guides to train your team on Fari products.

System Status

Real-time status updates, maintenance schedules, and service announcements for all Fari products.

Support FAQ

Common Support Questions

Get quick answers to the most common technical support and service questions

Please include: your property name, the specific Fari product affected (AI, Lens, or Connect), detailed description of the issue, steps you've already tried, error messages (if any), and the time the issue started. Screenshots or screen recordings are also very helpful for our technical team.

Response times vary by issue severity: Critical outages (< 2 hours), High priority bugs (< 24 hours), General questions (< 24 hours), Feature requests and enhancements (1-3 business days). Enterprise customers receive priority handling with faster response times.

Absolutely! We offer both scheduled group training sessions and one-on-one training calls. Contact our support team to arrange training for new staff members, refresher sessions, or deep-dive training on specific features. Training can be conducted virtually or on-site depending on your needs.

Use our support form above and clearly indicate whether you're reporting a bug or requesting a feature. For bugs, include steps to reproduce the issue. For feature requests, describe the business need and how it would improve your operations. All requests are reviewed by our product team.

First, try the password reset option on the login page. If that doesn't work or you don't receive the reset email, contact support immediately with your registered email address and property name. We can verify your identity and restore access quickly.

Still Need Help?

Can't find what you're looking for? Our support team is ready to help with your specific question.