Get the support you need to make the most of Fari's hotel automation platform.
From implementation to ongoing optimization, our team of hospitality experts is ready to assist you.
Direct line to our experts
US: +1 (609) 500-4560
APAC: +86 (198) 7437-0797
Detailed written assistance
vincent@getfari.com
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Dedicated support specialists with guaranteed response times for enterprise customers.
Fill out the form below and our team will respond as quickly as possible.
We typically respond within a few hours during business hours.
Support available across all time zones for our global customers.
Get help from hospitality technology specialists who understand your needs.
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Please include: your property name, the specific Fari product affected (AI, Lens, or Connect), detailed description of the issue, steps you've already tried, error messages (if any), and the time the issue started. Screenshots or screen recordings are also very helpful for our technical team.
Response times vary by issue severity: Critical outages (< 2 hours), High priority bugs (< 24 hours), General questions (< 24 hours), Feature requests and enhancements (1-3 business days). Enterprise customers receive priority handling with faster response times.
Absolutely! We offer both scheduled group training sessions and one-on-one training calls. Contact our support team to arrange training for new staff members, refresher sessions, or deep-dive training on specific features. Training can be conducted virtually or on-site depending on your needs.
Use our support form above and clearly indicate whether you're reporting a bug or requesting a feature. For bugs, include steps to reproduce the issue. For feature requests, describe the business need and how it would improve your operations. All requests are reviewed by our product team.
First, try the password reset option on the login page. If that doesn't work or you don't receive the reset email, contact support immediately with your registered email address and property name. We can verify your identity and restore access quickly.
Can't find what you're looking for? Our support team is ready to help with your specific question.